Subscriptions & Account
How does the Adegen subscription work?
After your first Complete Regrowth Kit, your subscription continues with the topical and shampoo on your chosen cadence, Flexible Monthly or 90-Day Plan. The roller and brushes ship once, not on subscription. Pause, skip, swap, or cancel anytime.
How do I pause or skip my subscription?
You can pause or skip your subscription anytime through the Recharge portal in your Adegen account. Skipping pushes your next shipment forward without ending the subscription. Pausing holds it indefinitely until you reactivate. Both take seconds.
How do I cancel my subscription?
You can cancel anytime in your Recharge customer portal under Subscriptions, then Manage, then Cancel Subscription. No phone calls, no friction. It takes effect immediately, with no further charges and no further shipments.
How do I swap my topical formula?
Swapping your topical formula is a clinical change, not self-serve. Message your Adegen provider through your account portal to request it. Once approved, your next shipment ships with the new variant, and only the new pricing applies.
How do I change my subscription cadence?
Switch between Flexible Monthly (30-day) and the 90-Day Plan anytime through your Recharge customer portal. Log in, click Subscriptions, click Manage, and select the new cadence. The change takes effect with your next shipment.
I'm having trouble cancelling my subscription
If you can't find the cancel option, a recent change may have moved your subscription into a different view, so try logging out and back in. If you still can't find it, message support with your account email and we'll cancel it for you.
How do I update the email or phone number on my account?
Sign in to your Adegen account to update your email or phone number directly. Adegen uses passwordless sign-in with a one-time code, so there's no password to set or reset.
How do I unsubscribe from emails or text messages?
To stop marketing emails, click "unsubscribe" at the bottom of any Adegen email. To stop marketing texts, reply STOP to any Adegen SMS. Both take effect within 24 hours.
Why am I getting unexpected charges or extra products in my shipment?
Every product on your subscription is listed in your Adegen account under Subscriptions. If a charge looks unexpected, log in to review your active lines and remove anything that shouldn't be there, or message support to trace it.
What happened to my subscription after the relaunch?
When Adegen relaunched as a telehealth platform, topical and kit subscriptions could not carry over and were cancelled, with no further billing. Shampoo-only subscriptions carried over unchanged. Here's how to bring your plan back.
Can I pay with insurance, HSA, or FSA?
Adegen doesn't accept insurance, and Adegen purchases are not HSA or FSA eligible. We accept all major credit and debit cards. Our direct model keeps the process simple: transparent pricing on every product page and no claims paperwork.
How do I update the payment card on my subscription?
Sign in at your Adegen account, open your payment settings, and add or update your card there. The change applies to future charges automatically. If a recent payment failed, updating your card is the fix. Never send card numbers by email or chat.