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Adegen | Customer Support

Answer Templates

What is ARB™ technology?

What is the difference between A5 and A15?

What is a DHT blocker and do I need one?

What is the difference between finasteride and dutasteride?

What is Oral Minoxidil and how is it different from topical?

What is Oral Dutasteride / Finasteride?

What is Oral Tadalafil and why does Adegen offer it?

What is ARB™ Shampoo+?

How do I use the Exfoliation Brush?

How do I use the Microderm Scalp Roller?

What is the ARB™ Complete Regrowth Kit?

Are Adegen products vegan, cruelty-free, or safe for my situation?

Can I buy a replacement sprayer pump or extra accessory?

What is CryoSafe™ technology?

What is DermalDrive™ delivery?

How is Adegen different from other hair loss treatments?

Can I buy one-time, without a prescription or subscription?

What is a compounded medication and why is mine made this way?

Products & Treatments

What is HairIQ™?

How does HairIQ™ make its recommendations?

Can I retake the HairIQ™ assessment?

HairIQ™ Assessment

How does the Adegen telehealth process work?

What happens at my telehealth consultation?

How long does prescription approval take?

I was denied a prescription: what now?

Can my prescription be changed after the consultation?

Will Adegen interact with my other medications or supplements?

Why do you need my ID and photos?

Why am I being asked to record a video?

Can I transfer a prescription I already have from another doctor?

How do I message my Adegen provider after I start treatment?

When does Adegen charge my card during the telehealth process?

How long is my prescription valid and how do renewals work?

Telehealth & Prescriptions

Are there side effects from finasteride or dutasteride?

What is Tadalafil and how does it help with DHT blocker side effects?

Is Oral Minoxidil safe?

Can women use Adegen products?

Is it safe to use Adegen products during pregnancy?

My scalp is irritated, itchy, or burning: is this normal?

Side Effects & Safety

How does the Adegen subscription work?

How do I pause or skip my subscription?

How do I cancel my subscription?

How do I swap my topical formula?

How do I change my subscription cadence?

I'm having trouble cancelling my subscription

How do I update the email or phone number on my account?

How do I unsubscribe from emails or text messages?

Why am I getting unexpected charges or extra products in my shipment?

What happened to my subscription after the relaunch?

Can I pay with insurance, HSA, or FSA?

How do I update the payment card on my subscription?

Subscriptions & Account

Where is my order?

My order arrived damaged: what do I do?

How do I return a product?

How do I edit or cancel an order before it ships?

How do I change my shipping address?

My package says "delivered" but I never received it: what do I do?

Why was my card declined or charged incorrectly?

Where is my refund?

Why isn't my discount code working?

My order is missing items or I got the wrong item: what do I do?

Why is my shipment delayed?

Do you ship internationally?

Checkout says it can't deliver to my address: what's going on?

Orders & Shipping

When will I see results?

I've been using the product for 30 days and don't see results: is this normal?

Why am I shedding more after starting treatment?

I've been on Adegen for 6+ months and I'm not seeing results: what now?

What happens if I stop using Adegen?

Do I need to use Adegen long-term?

Will Adegen work for my type of hair loss?

What should I do if I miss a dose or a few days of treatment?

Results & Expectations

How do I become an Adegen ambassador or affiliate?

Partnerships & More

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Categories

Products & Treatments

HairIQ™ Assessment

Telehealth & Prescriptions

Side Effects & Safety

Subscriptions & Account

Orders & Shipping

Results & Expectations

Partnerships & More