How do I pause or skip my subscription?Updated 3 hours ago
Quick answer
You can pause or skip your subscription anytime through the Recharge customer portal, accessed from your Adegen account. Skipping pushes your next shipment forward without ending the subscription. Pausing puts your subscription on hold indefinitely until you reactivate. Both happen in seconds.
Step-by-Step: Skip a Delivery
- Log in to your Adegen account at account.adegen.com.
- Click "Subscriptions."
- Find the subscription you want to adjust.
- Click "Manage."
- Select "Skip Next Shipment" (or "Skip Order").
- Confirm.
That single delivery is pushed forward by your cadence interval: 30 days if you're on monthly, 90 days if you're on the 90-day plan. The subscription itself continues; only this one shipment is skipped.
Step-by-Step: Pause Indefinitely
- Log in to your Adegen account at account.adegen.com.
- Click "Subscriptions."
- Find the subscription you want to pause.
- Click "Manage."
- Select "Pause Subscription."
- Confirm.
Your subscription is now paused. No shipments will go out and no charges will hit your card until you reactivate.
How to Reactivate a Paused Subscription
- Log in to your Adegen account.
- Click "Subscriptions."
- Find your paused subscription.
- Click "Resume" or "Reactivate."
- Choose when you'd like your next shipment to go out.
When Skipping Might Be the Right Call
- You still have product left from a previous shipment and don't need a refill yet
- You're traveling and don't want product sitting at your door
- You're between cadence changes and want to bridge with a one-month delay
When Pausing Might Be the Right Call
- You're taking a break from your protocol (please loop in your provider)
- You're going through a medical situation that requires a pause
- You want to stop receiving shipments but aren't ready to fully cancel
A Note on Your Protocol
If you pause for an extended period and want to restart later, it's worth checking in with your Adegen provider when you're ready to resume, especially if it's been more than a few months. Your protocol may need a fresh review.
What if I Can't Find the Option?
Message support and we'll walk you through it. Sometimes specific subscription types route through a different management screen, and we'd rather help you directly than have you stuck in the portal.
Next steps
- See our guide on changing your subscription cadence if you want to switch between 30-day and 90-day.
- See our guide on canceling your subscription if a full cancellation is what you're considering.
- Message support for anything that doesn't fit a clean self-serve action.