How do I cancel my subscription?Updated 3 hours ago

Step-by-Step: Cancel

1. Log in to your Adegen account.
2. Click "Subscriptions."
3. Find the subscription you want to cancel.
4. Click "Manage."
5. Select "Cancel Subscription."
6. Confirm.

Can't Find the Cancel Option?

If the cancel button isn't where you expect it, a recent change to your subscription (a cadence swap or a payment update) may have temporarily moved it to a different management screen. Log out and back in, then try "Subscriptions" → "Manage" → "Cancel Subscription" again. If it still won't appear, email [email protected] from your account email and we'll cancel it for you, no phone call, no friction. See our guide on troubleshooting a cancellation that won't go through for the full walkthrough.

What Happens When You Cancel

• No further charges and no further shipments
• Your physician relationship pauses
• Your account stays active in case you want to reorder one-time items or return later

You can restart whenever you're ready. Retake the HairIQ™ assessment, complete a new medical questionnaire, and your protocol can be restarted with physician review, either from where you left off or with an updated recommendation if your situation has changed.

One thing worth knowing: hair loss treatment works only as long as you keep going. When you stop, DHT returns to baseline, minoxidil-driven density fades, and over months to a year the follicles return to where they were before treatment. That's not us pressuring you. It's how the biology works, and we'd rather you decide with full information.

If Something Fixable Is Behind It

Cancel if that's what you want. But if one of these is the reason, there may be a better answer than ending your protocol:

• No results yet. The hair growth cycle takes 90+ days, so at 30 or 60 days you may be stopping right before real change shows. See our guides on when you'll see results and whether it's normal to see nothing at 30 days.
• Shedding. Early shedding is the "dread shed," a positive sign your follicles are entering a new growth cycle. See our guide on why you shed more after starting treatment before you make the call.
• Side effects. Talk to your provider first. Many are mild or can be addressed by switching from oral to topical, lowering a dose, or adding Tadalafil for protection.
• Cost. The 90-Day Plan is a meaningfully lower per-month price than Flexible Monthly. See our guide on changing your subscription cadence.
• Something else. Tell us what's going on. Sometimes the fix is fast.