I'm having trouble cancelling my subscriptionUpdated 3 hours ago
Quick answer
If you can't find the cancel option in your account, the most common reason is that a recent change, like a cadence swap or a payment update, temporarily moved your subscription into a different view. Try logging out and back in. If you still can't find it, message support with your account email and we'll cancel it for you. No phone calls, no friction, and no pushback on a cancellation request.
The Quick Fix
- Log out of your Adegen account and log back in.
- Go to "Subscriptions," find the subscription, and choose "Manage" then "Cancel Subscription."
- Confirm.
A recent change to your subscription can briefly move the cancel button to a different management screen, and logging out and back in usually resets that.
If You Still Can't Find It
Email [email protected] from the email address on your account, or message us through your account, and ask us to cancel. We'll take care of it for you. We honor any clear request to cancel. There's no required phone call and no retention survey to get through.
What We'll Confirm With You
When we process your cancellation, we'll confirm:
- That no further charges or shipments will happen
- The status of any order already in process (if it's already been processed, that shipment may still go out, see timing below)
- That your cancellation is effective once confirmed, with an email confirmation
Timing: The 48-Hour Cutoff
To stop your next charge, the cancellation needs to be completed at least 48 hours before your next processing date (shown in your account and your latest order email). If you reach us inside that window and the order has already processed, the cancellation applies to the following cycle and the processed order isn't refunded except as covered in our refund policy. If you're close to your processing date, message us right away.
Our Policy on Cancellations
We don't make this hard. If you've clearly asked to cancel, we cancel, same business day whenever possible. If you've asked more than once, we process it immediately with no further retention attempts.
Next steps
- Log out and back in, then try "Subscriptions," "Manage," "Cancel."
- Email [email protected] from your account email if it still won't appear.
- See our guide on cancelling your subscription for the standard step-by-step, and our guide on pausing or skipping if a pause would work better than cancelling.