Why do you need my ID and photos?Updated 3 hours ago
Quick answer
Because your order is now a prescription, reviewed and approved by a licensed physician before it ships. The photo ID is identity verification: a physician is required by law to confirm who they are prescribing to. The photos are your medical review: your doctor evaluates your scalp and situation before approving your formula. Everything you upload goes to your physician through the secure patient platform and stays in your medical record with your care team. It is never used for anything else.
Why the ID
A licensed physician cannot legally prescribe to someone whose identity they have not verified. Uploading a photo of your government-issued ID is how that verification happens in telehealth, and every legitimate telehealth provider requires it. A clear photo of the front of your license, with all four corners visible and no glare, gets it done in one attempt.
Why the photos
Your physician personally reviews your case before approving your formula. The scalp and hairline photos are what they evaluate, alongside your medical questionnaire. This is the difference between a real prescription review and a rubber stamp: the doctor is looking at your actual situation, not just a form.
Where your uploads go
- They go directly to your physician through the secure patient platform.
- They live in your medical record with your care team.
- They are never used for marketing or anything outside your care.
- Our support team cannot see them.
What happens after you upload
Once your ID, photos, and questionnaire are in, the physician review usually completes within 24 hours, and your order ships once approved. An incomplete upload is one of the most common reasons a review stalls, so if you get a reminder email asking for something you already submitted, contact support and we will sort it out rather than have you re-upload repeatedly.
A note on video
Some states also require a brief video as part of a telehealth visit. Whether you see that step depends on your state's law. See our guide on why you're being asked to record a video.
Next steps
- See our guide on why you're being asked to record a video if your intake included a video step.
- See our guide on how long prescription approval takes for the review timeline.
- Message support if an upload will not go through, and we will get you unstuck.