Where is my refund?Updated 3 hours ago

The Refund Timeline

For a returned product:

1. You ship the item back (non-prescription items only, see our guide on returning a product).
2. We receive and verify it, usually 1–2 business days after it arrives.
3. The refund is approved and issued to your original payment method.
4. It posts to your account within 5–10 business days of approval, depending on your bank.

For a billing error or a no-prescription-issued refund, there's no return step: we approve and issue once it's confirmed, then the same 5–10 business day posting window applies.

Where Your Refund Goes

Refunds always go back to the original payment method used for the purchase. We don't currently offer store credit as an alternative. Refunds are issued in U.S. dollars at the original amount; we're not responsible for any currency-conversion or exchange-rate differences your bank may apply.

Refunds on Orders That Used a Discount Code

If you used a promo or discount code, your refund is based on the amount you actually paid after the discount, not the full retail price. Discount codes and promotional credits themselves have no cash value and aren't refundable.

Refunds on Prescription Products

Dispensed prescription products are generally non-refundable, with specific exceptions: a damaged, defective, incorrect, or lost order, or when no prescription is issued after your consultation. See our guides on being denied a prescription and on a missing or wrong item for those paths.

If It's Been More Than 10 Business Days

1. Check the original payment method's statement, including pending transactions.
2. Contact your bank or card issuer; posting times vary and some hold refunds briefly.
3. If it still hasn't landed, message support with your order number and we'll confirm the refund was issued on our end and pull the details.