Do you ship internationally?Updated 3 hours ago
Quick answer
Adegen currently ships within the United States only. We're working on international expansion but don't have a launch timeline to share yet. Keep an eye on your inbox, we'll email customers when we're able to ship internationally.
Where We Ship Today
Adegen ships within the United States. We don't currently ship to Canada, the UK, or other international destinations.
A Few U.S. States With Prescription Restrictions
Because our topicals and oral medications are prescription products, some states restrict prescription shipments. Right now:
- We can't ship prescription products (the ARB Topical or oral medications) to Alabama, Arkansas, Kentucky, Delaware, or South Carolina. We can still ship our non-prescription products there: ARB Shampoo+, the Microderm Scalp Roller, and the Exfoliation Brush.
- We can't ship any topical (the ARB Topical) to Massachusetts. Oral medications, ARB Shampoo+, and the tools are fine to ship to Massachusetts.
If a restriction affects you, keep an eye on your inbox, we'll email if that changes. We can't guarantee a timeline.
Why We're U.S.-Only Right Now
Adegen's topicals and oral medications are prescription products compounded by a licensed U.S. pharmacy. Shipping prescription, physician-reviewed treatments across borders involves a different regulatory framework in every country, and we want to do it properly rather than quickly. That's why we've kept fulfillment within the U.S. for now.
Will You Ship to My Country Later?
We're working on it but can't share a timeline yet. Keep an eye on your inbox, we'll email when we're able to ship internationally.
A Note on U.S. Reshipping Services
Some customers ask about using a U.S.-based reshipping or forwarding service. We can't support prescription fulfillment to a reshipper, because prescription products are tied to a verified patient and address, and anything sent onward through a forwarder is at your own risk. The non-prescription shampoo and accessories are less restricted, but we still can't guarantee delivery once a package leaves our carrier's network for a forwarder.
Next steps
- For now, Adegen is available within the United States.
- We'll email customers when we're able to ship internationally, no signup needed.
- See our guide on how the Adegen telehealth process works for how the U.S. flow works today.