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<p>If you receive your package and it is not what you ordered, please <a href="mailto:support@adegen.com" rel="noopener" target="_blank">contact us</a> immediately and provide us with the following:</p><ul><li>Order Number (this can be found in the confirmation email we sent you when ordering)</li><li>Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible)</li><li>A detailed list of what is wrong on the order</li></ul><p>We will do our best to assist you further. One of our representatives will get back to you as soon as possible within 1-2 business days to make things right on your order.</p><section class="article-info"><div class="article-content"><div class="article-body"><h4 id><a href="https://adegen.com/?utm_source=SupportDesk&amp;utm_medium=Gorgias&amp;utm_campaign=faq&amp;utm_term=banner" rel="noopener" target="_blank"><img src="https://cdn.shopify.com/s/files/1/0287/1033/8644/files/adegen_banner_5096e548-8163-48da-966d-5a30110eb1e4.jpg?v=1646242872" alt="Adegen | #1 Best Hair Regrowth Treatment" class="fr-fic fr-dii"></a></h4><hr><p><span class="wysiwyg-font-size-small">Legal Disclaimer: This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or a qualified health provider with any questions you may have regarding a medical condition.</span></p></div></div></section>

Discover what to do if you received the wrong Adegen product(s). Our guide provides steps for resolving the issue and ensuring you get the correct items.

I received the wrong product(s). What do I do? | Adegen Customer Support

Orders & Shipping

What causes hair loss?

Where do I start with Adegen?

Which Adegen products should I start with?

How do I use the Adegen products for best results?

Everything To Get You Started

How often should I use Adegen products?

Will I have to continue using Adegen products after I stop hair loss and my hair is restored?

What ingredients do Adegen products contain?

How much do Adegen products cost?

Are Adegen Products Expensive?

Why is the Adegen 10X Roller so important?

How long does the Adegen 10X Roller last?

How often should I use the Adegen 10X Roller?

How do I use the Adegen 10X Roller with the Adegen Topical solution?

How do I clean the Adegen 10X Roller?

Can you use the Adegen 10x Roller on your face?

The 10X Roller

When should I start using the Topical-15X?

What’s the difference between the Adegen Topical solutions (5, 15, and 15X)?

Why is it important to use enough of the Adegen Topical?

Where on my scalp do I apply the Adegen ARB Topical?

Can I mix the Adegen ARB Topical-5 And -15?

Why does Adegen Topical contain minoxidil?

Will the Adegen ARB Topical Solution stop frontal hair loss around the hairline and temples?

How often do I apply the Adegen ARB Topical Solution?

How do I apply the Adegen ARB Topical Solution–5/15?

ARB Topical

Does Adegen Shampoo work for hair regrowth?

How often do I use the ARB Shampoo+ SM Brush?

How long does a bottle of Adegen ARB Topical and ARB Shampoo+ last?

ARB Shampoo+

How aggressive should I be with the Adegen SM Brush?

Should I brush my hair at night too?

Can I brush my hair after I've applied the Adegen Topical?

The SM Brush

Products & Kits

Why isn't my Adegen discount code working?

Which payment options do you accept?

How do I place an order?

I received the wrong product(s). What do I do?

Can I change my delivery address?

My Adegen Order Status is 'Unfulfilled' - What Does It Mean?

I need to change something on my order. How can I do that?

How do I track my order?

When will my order ship?

Why am I seeing multiple charges on my bank statement?

Are delivery charges refundable?

Will I have to pay international taxes & duties?

My USPS order that says "delivered," but I can't locate it. What do I do next?

Where is my shipment?

Do you offer refunds?

Does Adegen ship internationally?

Who can I contact about an order I placed?

Why is my scalp flaking?

How do I become an Adegen reseller? Do you have any authorized resellers?

Why do we lose our hair?

Can Adegen help regrow hair on the side of the head?

Will Adegen help if I have diffuse patterned alopecia?

Why is my hair starting to shed?

Can I see results with the Adegen Topical if I'm a female?

Should I continue using PRP while on Adegen?

Is better to keep hair short when doing the Adegen protocol?

Should I stop taking Minoxidil, Propecia, and/or Finasteride when using Adegen products?

How long does it take to get results with Adegen?

Do I have to keep using the products after I get results?

Can I use styling products while using Adegen products?

Are there any other ways to stimulate blood flow to the scalp?

What should I expect when taking Niacin?

Is it okay to wash my hair every day while using Adegen?

Can I use Adegen products while using a laser helmet?

What niacin should I be using for the Adegen protocol?

Do hair supplements help stop and reverse hair loss?

Can I use Adegen if I’ve had a hair transplant?

When will your sold out products be back in stock?

Should I buy these products? Should I try out Adegen products?

Will Adegen help regrow hair that has been lost for over 20+ years?

How will Adegen affect my DHT levels?

General Questions

Do Adegen products really work?

Are Adegen products safe?

About Adegen

How can I contact Adegen?

Contact Us

Answer Templates

Can I cancel my subscription?

Can I skip a delivery?

How do I manage my subscription?

Can I change my subscription delivery to a later date?

Accounts & Subscriptions

Can I use Adegen products with colored hair, and what are the recommendations?

I received the wrong product(s). What do I do?Updated 7 months ago