How do I change my shipping address?Updated 3 hours ago

Updating Your Address for Future Shipments

1. Log in to your Adegen account.
2. Go to your account or subscription settings.
3. Update your shipping address and save.

Address changes saved at least 48 hours before your next scheduled processing date apply to that shipment. Changes saved inside the 48-hour window may not be applied in time and will apply to the following shipment instead.

For an Order That's Placed but Hasn't Shipped

Message support with your order number and the corrected address as soon as possible. If the order hasn't moved into compounding yet, we can usually update it. Prescription orders move quickly, so the sooner you reach us the better.

For an Order That Has Already Shipped

Once a package is with the carrier, the address on the label is locked. Your options:

• The carrier may allow a redirect or hold-for-pickup. Message support and we'll help you start that.
• If a redirect isn't possible, the package may be delivered to the old address or returned to sender.

If Your Order Was Returned to Sender

If a shipment comes back to us because of an address issue, message support. We'll confirm the correct address and arrange a reshipment. For prescription orders, a returned-to-sender reship is verified against your prescription before it goes back out, so allow extra time.

A Note on Timing

Once an order is in compounding, the window to change the address is very short. If you've just realized the address on file is wrong and you have an order processing, message support immediately rather than waiting.